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Feedback Policy

Overview: Motor City Sitters (MCS) believes in the continuous improvement of our childcare services, enhancing the experiences of both families and sitters. This Feedback Policy is established to guide the submission and utilization of feedback, underlining its significance in fostering a transparent, respectful, and quality-driven childcare community.

 

Scope

This policy applies to all families and sitters engaged with MotorCity Sitters services, outlining the expectations and procedures for providing and handling feedback.

 

Feedback Submission

  • Encouragement of Feedback: While not mandatory, MCS strongly encourages both families and sitters to provide feedback after each placement. This feedback is crucial for maintaining the quality of our services, addressing concerns, and celebrating successes.

 

Method of Submission

  • Families and sitters will be provided with a link to an online feedback form via email after the completion of each service.

  • Timeliness: To ensure the relevance and effectiveness of feedback, MCS requests that feedback be submitted within 48 hours following the end of a placement.

 

Content of Feedback

  • Constructiveness: Feedback should be constructive, providing clear examples or explanations that support the rating or comments given. This approach facilitates understanding and actionable improvement.

  • Respectfulness: All feedback must be provided in a respectful and courteous manner, regardless of the nature of the feedback. MCS promotes a culture of respect and constructive communication.

  • Confidentiality: Identifiable information about individuals should not be disclosed in feedback. MCS is committed to protecting the privacy of all parties involved.

 

Use of Feedback

  • Improvement: Feedback will be reviewed by MCS staff and used as a basis for service improvement, sitter training, and addressing any family concerns.

  • Recognition: Positive feedback may be used for the recognition of sitters, contributing to their professional development and reputation within the MCS community.

  • Resolution: In cases of negative feedback, MCS will initiate a follow-up process to understand the concerns raised, mediate where necessary, and implement solutions to prevent future occurrences.

 

Feedback Review and Response

  • Review Process: MCS will review all feedback received, maintaining confidentiality and impartiality.

  • Response: MCS may respond to feedback where clarification is needed or to inform the submitter of any actions taken as a result of their feedback.

  • Dispute Resolution: Should feedback raise issues of a serious nature, MCS's dispute resolution process may be initiated to address and resolve these concerns effectively.

 

Policy Acknowledgment

By utilizing Motor City Sitters services, both families and sitters acknowledge this Feedback Policy and agree to the guidelines outlined for submitting and handling feedback. MCS appreciates the involvement of our community in sharing their experiences, as this collective insight drives our mission to deliver exceptional childcare services.

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